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Physicians in
every state, except Nevada, have begun offering
"online consultations", which in some cases, can
take the place of a trip to Doc's office. They're
using the Internet to treat problems ranging from sore
throats to high cholesterol -- usually at a price of
about $30 per session. However, some companies like
Fastrx.com offer the same service for free. Doctors are
also refilling prescriptions, sharing health tips and
answering patients' routine questions online.
"Online Consultations gives patients efficient,
convenient access to doctors, without the hassles of
sitting in a waiting room or exchanging missed telephone
calls, said Ericka Boussarhane, manager of A Express
Medical Group. We all have heard horror stories about
Emergency room waits. Unfortunately, many of our local
physicians are so busy that their patients cannot get in
the same day. ," she said. "If a patient can stay at
work and is able to just go online and tell their
symptoms for, let's say, a sinus infection, then
FastRx.com is able to take care of that over the
Internet."
Here's how the consultations usually
work: Physicians who sign on with a service provider
invite patients to use the Internet for online doctor
visits. Patients are assigned a user ID to ensure that
their information will be kept private. At the start of
each consultation, patients must provide credit card
information and most agree to pay the doctor's fee. Then
they fill out a questionnaire, detailing their symptoms
and other relevant information. After reviewing the
form, the physician responds with written treatment
instructions, which may include a prescription for
medication. Of course, many patients' ailments still
require an office visit. And some doctors worry about
handling even seemingly minor ailments via the
Internet.
"How can you treat somebody
without examining them?" Scott Zimmerman said,"You
really have to know your limitations of what you can and
can't provide in that forum."
Ericka
Boussarhane, manager for FastRx.com, a 24 hour Online
Pharmacy, said "There are clearly some conditions that
you have to see the doctor. We only offer online
medications for those conditions, which are appropriate
to be handled without a physical examination. We also
offer discreet resources for impotence and weight loss
medications without embarrassment. "
Beyond
online consultations, Boussarhane said, the Internet
allows physicians and their staffs to perform everyday
tasks quickly and cheaply. Boussarhane estimates that 80
percent of phone calls to doctors' offices are from
patients seeking to schedule appointments, refill
prescriptions, or obtain lab results -- all tasks that
can be performed more efficiently online, she said. "I
don't want to have to go sit in a doctor's office and
wait around," he said. "I'm pretty comfortable with it
[online treatment], as long as it's something they
really don't need to see me in person for, replies"
Marcia Blackmon
"One hurdle to more widespread
usage of Internet doctor visits is the price charged to
patients, Boussarhane said. In most cases, patients have
to pay online doctor's fees themselves. Our office, A
Express Medical Group, offers free online doctor
consultations. Our Doctor writes the patient a
prescription and we have our own pharmacies that fill
their scripts. The patient does not even have to leave
their home, because we ship the prescription to their
doorstep. Now this is convenience."
Many health
plans look to online visits as a potential cost-cutting
measure. Blue Cross Blue Shield of Florida, for example,
last month began paying for online communication between
members of its health maintenance organization and their
physicians. With new users growing by the hour, cyber
medicine will truly be a new wave of the medical future.
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